A comprehensive introduction to designing services according to the needs of the customer or participants, this book addresses a new and emerging field of design and the disciplines that feed and result from it. Despite its intrinsic multidisciplinarity, service design is a new specialization of design in its own right. Responding to the challenges of and providing holisitic, creative and innovative solutions to increasingly complex contemporary societies, service design now represents an int...

This straight-talking, fun book is aimed at fresh graduates planning a career in the creative industries

'Type Tricks' is about typographical rules and the underlying structure of the work process in the design of new typefaces. In that way, it is both a reference book and a user manual. In an illustrative format, it presents the different stages of type design in an easily accessible manner.

Being an expert as a typography professor, Sofie Beier knows exactly what the students need to know and how they can improve their skills. 'Type Tricks' is not only perfect for students, it also comes in h...

PRODUCTS THAT FLOW is an unusual book about common things that surround us every day. Fast-moving consumer goods, such as food, packaging, disposables, fashion, cheap gifts and gadgets. How can we deal with this huge amount of products in a more sustainable way? Our main challenge is to slow down and make our products last longer. Then we have to organize the flow and design our products in such a way that they can be easily transported and recycled or to render it harmless.

This book offers ...

My Icon Library is an essential collection of impactful images that will empower you to embark on your own journey of visual thinking and storytelling. The collection consist of the most common, interesting, weird and wonderful concepts created during the author’s visual thinking workshops.

The concepts are grouped into categories that regularly crop up at the workshops: ‘finance’, ‘technology’, ‘innovation’, ‘agile’ and ‘sales’, as well as broader themes such as ‘team...

Design is broken. Young and not-so-young designers are becoming increasingly aware of this. Many feel impotent: they were told they had the tools to make the world a better place, but instead the world takes its toll on them. Beyond a haze of hype and bold claims lies a barren land of self-doubt and impostor syndrome. This book probes the disillusionment that permeates design. It tackles the deskilling effects provoked by digital semi-automation, the instances of ornamental politics fashioned...

The scarcity of resources, climate change, and the digitalization of everyday life are fuelling the economy of swapping, sharing, and lending—all of which are in some way linked to a culture of commoning. In this context, we understand commons as community-based processes that use, collectively manage, and organize generally accessible resources—referring to both goods and knowledge. Commons in Design explores the meaning and impact of commons—especially knowledge-based peer commons—a...

Comprehensive guide and resource for student and professional furniture designers.

The role of design professionals' in innovation is growing towards a more strategic one. They are no longer just executors of new product and/or service design briefs but are increasingly involved in the crafting of these briefs and in the strategic decisions leading to these briefs. In order to effectively play this role, design professionals need to master a set of strategic practices - i.e., routinized actions and ways of working. However, since the strategic role of designers is a relativ...

Gert Dumbar (1940) is one of the most influential—and colourful—graphic designers in the postwar design field, both in the Netherlands and abroad. As a young partner in Tel Design, he designed one of the most iconic symbols in the Dutch public domain, the logo for the Dutch National Railways, NS, to which he has added countless designs for other clients with his own Studio Dumbar. Applauded or reviled, Studio Dumbar has left an indelible mark on Dutch and international visual culture.

Dum...