'A brilliant page-turner by one of Holland's finest investigative journalists' Rutger Bregman, author of Humankind

'Essential . . . What's revealed are networks of spies and criminals fighting an invisible war that involves us all' Eliot Higgins, bestselling author of We Are Bellingcat

Summer 2017: computer screens go blank in 150 countries. The NHS is so affected that hospitals can only take in patients for A&E. Ambulances are grounded. Computer screens turn on spontane...

IT systems have a lot of functionality. We used to present this functionality as a whole to the user. He could then choose what he needed. This created enormous amounts of stress and many erroneous actions. It doesn’t have to be that way.

A lot of stakeholder-oriented techniques may help you put the functionality in the right perspective for the user. The navigation model brings this information together and transforms it into a scenario, a narrative. Accompanied with the motivation of the ...

User interface (UI) design rules and guidelines, developed by early HCI gurus and recognized throughout the field, were based on cognitive psychology (study of mental processes such as problem solving, memory, and language), and early practitioners were well informed of its tenets. But today practitioners with backgrounds in cognitive psychology are a minority, as user interface designers and developers enter the field from a wide array of disciplines. HCI practitioners today have enough expe...