Service management has never been so important, as all organizations are either receiving or providing services to and from others. As digitization has spread through our organizations and culture, IT has become a vital part of our workplace. VeriSM™ provides guidance on how to manage the variety of service management approaches which have now become common practice. Often organizations do not know how to combine these approaches, or if they should adopt one or another in preference. VeriSM...

Summary Blockchain technology has come a long way since the initial vision published by Satoshi Nakamoto in 2008. Big buzz words like "bitcoin," "blockchain," and "cryptocurrency" are everywhere. Companies and governments have started to use blockchain technology in earnest and will increasingly do so for the foreseeable future. This book takes an in-depth look at blockchain technology and how users can take advantage of its potential.

Since its initial conception, blockchain has encompasse...

This is the universal module, that is a key component of both, ITIL 4 Managing Professional and ITIL 4 Strategic Leader streams.

It is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It provides individuals with the practical skills necessary to create a 'learning and improving' IT organization, with a strong and effective strategic direction.

The module covers the influence and impact of Agile and Lean ways of working, an...

ITIL® 4 Leader Digital and IT Strategy (DITS) Courseware. ITIL® 4 DITS Is one of the two Strategic Leader (ITIL SL) modules.

This module will concentrate on the alignment of digital business strategy with IT strategy. The module also incorporates how disruption from new technologies are impacting businesses in every industry and how company leaders are responding.

The ITIL® 4 Leader: Digital and IT Strategy (DITS) module guide how the strategy should impact the design, delivery, and suppor...

ITIL®4 Specialist: High Velocity IT erforscht die Konvergenz zwischen Business und IT und bietet Kandidaten einen spezialisierten Einblick in die Art und Weise, wie digitale Organisationen und digitale Betriebsmodelle in einer schnelllebigen Umgebung funktionieren.

Durch das Hervorheben des Unterschiedes zwischen IT-Transformation und digitaler Transformation, ermöglicht das Modul ITIL 4 Specialist High Velocity IT die Identifizierung neuer Möglichkeiten für digitale Investitionen, die zu...

"This document is a TOGAF Series Guide: The TOGAF Leader’s Guide to Establishing and Evolving an EA Capability. It has been developed and approved by The Open Group, and is part of the TOGAF Standard, 10th Edition.

Written for the Enterprise Architecture Capability Leader, the person who is tasked to lead the effort to establish or evolve an Enterprise Architecture Capability, the Leader’s Guide presents advice on establishing an Enterprise Architecture Capability that aligns to a set of ...

Word digitaal wakker met dit boek! Het is een krachtig betoog voor betere digitale prestaties in België, zowel in bedrijven als overheidsinstanties. We kunnen niet langer de zoveelste mislukte digitale investeringen van de overheid tolereren, waarbij enorme sommen geld in de vuilnisbak verdwijnen. Digitale connectiviteit en dienstverlening moeten net zo vanzelfsprekend zijn als stromend water en elektriciteit – essentieel voor ons functioneren in de moderne wereld.

Als fervent muziekliefh...

In dit boek leer je alles over het maken en bijhouden van projectplanningen. Daarbij wordt veel aandacht besteed aan flexibiliteit door taken zo veel als mogelijk automatisch te plannen. Aan de hand van duidelijke voorbeelden wordt het werken met taken, resources en kalenders besproken. Je maakt kennis met veel gebruikte opties zoals de voortgang bijhouden met basislijnen, rapportages maken met onder andere de tijdlijn en het gebruik van voortgangslijnen. Je leert hoe je taken (gedeeltelijk) ...