Taking a global and critical perspective, this textbook presents the concepts, theories and applications from the field of intercultural communication in a lively and easy-to-follow style. Covering all the essential topics, from immigration and intercultural conflict, to intercultural health communication and communication in the workplace, this cutting-edge 4th edition: Explains the key theories and concepts you need to know. Brings theory to life with a range of global case studies.

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Understanding Homicide is a valuable resource for students studying homicide, violence, its investigation and responses to it, as well as researchers and practitioners interested in homicide and violence.

Presented in a unique and easy-to-use dictionary format, this practical guide will help students and practitioners understand and apply the principles of effective communication.

Just as newspapers do not, typically, engage with the ordinary experiences of people's daily lives, so organizational studies has also tended largely to ignore the humdrum, everyday experiences of people working in organizations. However, ethnographic approaches provide in-depth and up-close understandings of how the 'everyday-ness' of work is organized and how, in turn, work itself organizes people and the societies they inhabit. Organizational Ethnography brings contributions from leading s...

This text is a practical guide which supports practitioners to undertake research with confidence and understanding.

This is a new edition of a bestselling introductory counselling textbook. Richard Nelson-Jones is an established and much loved author who's books have helped to train thousands of counsellors and therapists.

This accessible introduction fills a gap for a textbook that can be used across all applications of Transactional Analysis - from counselling & psychotherapy to coaching. The expert authors make difficult TA concepts understandable for undergraduates and postgraduates alike.

A concise guide to understanding assessments in counselling and psychotherapy.

Describes an innovative approach to therapeutic work which builds on the strengths of children and their parents. As the author's experience shows, helping clients to focus on potential solutions rather than problems can be a powerful means of engaging them in the therapeutic process.