In the world of international IT Service Management the previous editions of this book have acquired an excellent reputation as guidance on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations.

This revised edition is based on ITIL 2011 Edition. It is written in the same concise way as the previous editions and covering all the facts. Readers wil...

This book explains the Business Transformation Framework, BTF Version 2016, a structural approach based on best practice. It is a practical approach that helps organizations to design, develop, plan and govern organizational change. Obviously developing a solid and widely supported Change plan is the first step towards a successful organizational change! Simply said: BTF helps to get control over organizational change!

In the BTF coherence and collaboration are essential. The BTF approach i...

This title is a Study Guide for the IT4IT Foundation Certification examination. It gives an overview of every learning objective for the IT4IT Foundation certification syllabus and in-depth coverage on preparing and taking the IT4IT Part 1 Examination. It is specifically designed to help individuals to prepare for certification. This 2nd Edition of the document has been updated to align with the IT4IT Reference Architecture, Version 2.1.

This Study Guide is excellent material for:

* Individua...

Dit boek is een inleiding tot contractmanagement voor bedrijven en overheid. Het introduceert een aantal basisbegrippen en concepten en biedt een helder stappenplan om de meeste valkuilen rond contracten proactief te vermijden.

Contractmanagement is het op operationeel niveau managen van alle contractueel vastgelegde verantwoordelijkheden, verplichtingen, procedures, afspraken, voorwaarden en tarieven rond een bepaalde overeenkomst plus het managen van alle onduidelijkheden, hiaten en gewen...

This is the official courseware for the accredited BIAN Foundation training. It is intended for professionals that aim to pass the BIAN Banking Architecture Foundation certification, via the online exam. The BIAN Banking Architecture Foundation exam leads to the official BIAN Foundation certification by the Banking Industry Architecture Network. It is carried out by Van Haren Learning Solutions. The BIAN Foundation Certification exam tests the training participant’s knowledge of the BIAN Re...

Besides the PRINCE2 Agile® Foundation Courseware – English publication you are advised to obtain the official publication from TSO.

PRINCE2 Agile® Foundation is applicable to anyone who delivers projects, large or small, in an agile context.

This certification is for professionals who work within a project that includes key staff and integrating project management with product delivery. This requires an understanding of the agile concepts detailed in PRINCE2 Agile. And will also be benef...

Dive into a groundbreaking resource that equips healthcare professionals, Enterprise Architects, and IT decision-makers with the essential tools to enhance patient care and streamline operations within hospitals of all sizes and locales. In an era of Digital Transformation, this guide is your compass.

Introducing the ZiRA Hospital Reference Architecture in English, a pioneering open-source solution developed by healthcare experts, for healthcare experts. Building upon the foundation of the re...