Enhance your expertise in customer experience management with our two-day certified Experience Management (XM) and Xperience Level Agreement (XLA®) Foundation courseware. Tailored for professionals, this training offers an in-depth exploration of the XM and XLA® concepts, blending theoretical insights with practical applications. Elevate your organization's customer experience with the XM and XLA® Foundation course. This two-day training, followed by a multiple-choice exam, offers a compre...

This exam preparation booklet is a comprehensive guide designed to help you earn your certification for the NL AIC AI Fundamentals (AI Brevet) and AI Basis. It can also be used for exams based on the EXIN BCS Artificial Intelligence Essentials and/or Foundation. For those focusing on the Artificial Intelligence Essentials, sections 1.1 and 2.1 are relevant, while all sections apply to the Artificial Intelligence Foundation.

All the knowledge areas described in the preparation guide will be co...

The Courseware package consist out of two publications, TRIM (The Rational IT Model™) Foundation Courseware (ISBN: 978 94 018 0201 7) and TRIM: The Rational IT Model (ISBN: 978 94 018 0052 5).

This training consists of two days, which provide preparation for the TRIM Foundation exam. The courseware convers the basics of The Rational IT Model and provides a simpler way for organizations to adapt Service Management as a practice.

Apart from the certificate that you will receive when passing t...

ITIL® 4 Leader Digital and IT Strategy (DITS) Courseware. ITIL® 4 DITS Is one of the two Strategic Leader (ITIL SL) modules.

This module will concentrate on the alignment of digital business strategy with IT strategy. The module also incorporates how disruption from new technologies are impacting businesses in every industry and how company leaders are responding.

The ITIL® 4 Leader: Digital and IT Strategy (DITS) module guide how the strategy should impact the design, delivery, and suppor...

"This document is a TOGAF Series Guide: The TOGAF Leader’s Guide to Establishing and Evolving an EA Capability. It has been developed and approved by The Open Group, and is part of the TOGAF Standard, 10th Edition.

Written for the Enterprise Architecture Capability Leader, the person who is tasked to lead the effort to establish or evolve an Enterprise Architecture Capability, the Leader’s Guide presents advice on establishing an Enterprise Architecture Capability that aligns to a set of ...

The Courseware package consist out of two publications, IPMA-D based on ICB 4 Courseware (ISBN: 978 94 018 0165 2) and Better Practices of Project Management Based on IPMA competences - 4th revised edition (ISBN: 978 94 018 0046 4).This training consists out of four days, which provide preparation for the D exams. The course covers the subjects at a fast pace. The course has been structured to align with the structure and scope of the competence elements in the ICB version 4, divided into Pra...

Agile is a philosophy that ensures business results, especially in this rapidly changing world. The foundation for the focus on result is based on continuous improvement of customer satisfaction, Customer Excellence! The ideas originated in the world of software development, but is more widely applicable.

This book is about applying Agile from team level to the level of the whole organization. It is the guide in the transformation to a structured Agile way of working and a reference for those...