Successful businesses recognize that the development of strong customer relationships through quality service (and services) as well as implementing service strategies for competitive advantage are key to their success. In its fourth European edition, Services Marketing: Integrating Customer Focus across the Firm provides full coverage of the foundations of services marketing, placing the distinctive Gaps model at the center of this approach. The new edition draws on the most recent research,...

WINNER: 2018 Les Plumes des Achats & Supply Chain - The Committee Special Prize As we learn more about the climate and biodiversity crisis, it is clear that how we make and consume things is a major part of the problem. Extraction and processing of materials, fuels and food makes up about half of global greenhouse gas emissions and over 90% of biodiversity loss and water stress. Many modern businesses deplete resources, destroy ecosystems and dump waste and pollution at every stage - harming ...

- Integrale benadering van het thema informatie en control;

- brengt samenhang aan tussen de verschillende vakgebieden;

- stevig basisboek met mogelijkheid tot verdieping in de vervolgdelen.

In Basisboek Informatie & Control ligt het accent op de problemen waar organisaties tegenaan lopen op het gebied van informatie en control. Daarbij wordt uitgebreid gekeken naar mogelijke oplossingen voor deze problemen. Aan bod komen o.a. de grondslagen van interne beheersing en administratieve organisat...

Terwijl iedereen zich afvraagt hoe de wereld er na corona uit zal zien, kampen we met de ecologische schade en sociale kosten van ons huidige economische stelsel. Kees Klomp en Shinta Oosterwaal gaan te rade bij de belangrijkste en meest vernieuwende economische denkers, zoals Kate Raworth, Charles Eisenstein, Clair Brown, Helena Norberg en Daniel Wahl.

In dit boek wordt de essentie van hun gedachtegoed geschetst waardoor je in één keer bij bent op het gebied van alle nieuwe denkrichtingen:...

Onder het motto ‘nooit meer honger’ transformeerde de Nederlandse landbouwsector na de Tweede Wereldoorlog in slechts enkele decennia tot een innovatieve en productieve koploper. Maar met de oplossing van gisteren zaaiden we ook het probleem van morgen. Want dat efficiënte en productieve voedselsysteem dat we nodig hadden, draagt bij aan de opwarming van de aarde, tast de bodemkwaliteit aan en gaat ten koste van biodiversiteit.

Er is wederom een transitie nodig, naar kringlooplandbouw. ...

Amidst rising global inequality, migration, climate change, health pandemics, and deepening poverty, it is time to redirect our economy towards more sustainable and socially just processes and outcomes. In Wellbeing Economics Nicky Pouw puts forward a new framework that places human wellbeing at the centre, instead of economic growth. She postulates ten reasons why economics should change to remain a relevant discipline and develops a Wellbeing Economic Matrix (WEM) to implement this approach...

Games of Strategy is beloved by students and instructors alike for its flexible organisation, focus on problem-solving and engaging and accessible examples from diverse fields, like political science, biology and business. The completely revised Fifth Edition adds the work of David McAdams, especially in the areas of market design and auction theory, and provides new insights into diverse applications, such as billion-dollar buy-outs, job offer negotiation, the Cuban Missile Crisis and collus...

Clear, concise, and written by experts currently lecturing in the field, Organizational Behaviour focuses exclusively on what you need to know for success in your business course and today’s global economy. The text brings together a vast range of ideas, models, and concepts on organizational behaviour from an array of fields, such as psychology, sociology, history, economics, and politics. This information is presented in bite-sized, digestible pieces to create an accessible and engag...

Brand Positioning is an English translation of an exceptionally well-renowned Dutch textbook, which provides a practical approach to analysing, defining and developing a brand's positioning strategy. Divided into three key parts, the book works step-by-step through the creation of an effective marketing strategy, combining an academic approach with the strategic and operational guidelines, tools and techniques required. Unlike other textbooks, it has a unique focus on the relationship between...

This text has a clear European foundation and an international appeal. In line with the globalisation of logistics, we have included cases from other parts of the world than Europe - diverse though European logistics solutions are - including South Africa, the United States, Japan, China and Australia. Accordingly, we start in Part One with the strategic role of logistics in the supply chain. We continue by developing the marketing perspective by explaining our view of 'putting the end-cus...