Grounded in real examples, this book gives you the skills and confidence to conduct rich, systematic analysis of print and digital documents.

This text provides a road map for evaluators doing business within or for government, public managers who are expected to assess and use evidence generated by a large variety of evaluation approaches, and students taking evaluation courses in public management.

This third edition builds on the strengths of the previous two editions while recognising that most people know how to use the internet at least at a basic level now so provides more advanced ideas for harnessing the web in your research.