Operations Management provides a framework for addressing operational process and supply chain issues, in an easy-to-understand format. Using a systemized approach, the text focuses on real-life practices and issues of current interest. It also lets you experience the role of a manager through hands-on problems, cases and exercises.

The 14th Edition shows how businesses can respond when faced with the unexpected, such as the COVID-19 pandemic, Ukraine–Russia war, and inflation, so you’re ...

This courseware serves as the official teaching material of the ISM Foundation version 5.

The content of the ISM Foundation training is fully based on the content of the standard ISM method version 5. During this training you will learn, among other things, how to apply IT service management and how to abstract and nuance service issues.

In addition, you will learn how to use a process model in the context of control issues and how to gain insight into the application of the assets People, ...

In today’s ever-changing world, leadership requires more than just vision—it demands transformation. drs. Walter H. Visser invites you on a journey to unlock your full potential as a leader and foster a culture of innovation, resilience, and authenticity in your organisation. This groundbreaking book explores the science of perception, the art of conscious leadership, and the power of alignment to achieve extraordinary results. Combining personal insights with proven strategies, Visser de...

In this book, the authors draw upon their extensive experiences in small and medium sized organizations to provide a ‘practical and application-oriented path’ to address the many challenges in the world of IT service management. Their approach is based upon the FitSM framework, distinguishing 82 concise requirements. It draws upon the ISO/IEC 20000 standard and the COBIT and ITIL frameworks. These requirements help organizations see through the details into what is important.

The authorâ...

Now in its third EMEA edition, Management has been comprehensively updated to provide students with a practical approach to key concepts and theories with up-to-date regional examples to enrich their learning and allow for a practical understanding of the topic. A wide range of inspiring real-world features are revealed as students are guided through and prepared for the various challenges facing managers today.

"What Happened to My Bounty?" is a compelling parable about risk, reward, and managing uncertainty in a complex world. In a mysterious valley, a diverse group of characters—ranging from the spontaneous Serena Dipity to the strategic duo Gains and Troubles Lifferalitoye—chase their "bounty." But unexpected events, including a pack of hungry wolves and devastating storms, put their strategies to the test.

Inspired by Who Moved My Cheese?, this book translates the essence of risk management ...