IT systems have a lot of functionality. We used to present this functionality as a whole to the user. He could then choose what he needed. This created enormous amounts of stress and many erroneous actions. It doesn’t have to be that way.

A lot of stakeholder-oriented techniques may help you put the functionality in the right perspective for the user. The navigation model brings this information together and transforms it into a scenario, a narrative. Accompanied with the motivation of the ...