For undergraduate courses inservices marketing Learn how to create value throughcustomer connections and engagement As economies across the world continue to transition toward services,skills in marketing and managing services have never been more important. Essentials of Services Marketing, 4e, captures the reality of todayGÇÖs world,incorporates recent academic and managerial thinking, and illustratescutting-edge service concepts. Designed to provide a crisp introduction to keytopics in t...

Our daily lives are permeated by the activities of logistics and supply chain, from food and clothing to doorstep deliveries. As these processes have the ability to significantly impact the natural environment, it has never been so important to develop and implement sustainable principles and practices. Sustainable Logistics and Supply Chain Management is an essential textbook for undergraduate and postgraduate students for understanding sustainability as it pertains to logistics operations.

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From new forms of satirical humour and dissent, workplace bullying and sexual misconduct, to managerial misbehaviour and its consequences, this book explores the latest forms of organisational subversion and offers fresh insights into the underlying dynamics of management and organisational processes.

Examining contemporary issues of gender, culture and ethics, this concise and highly practical textbook covers the essential, need-to-know theories required by current and future leaders.

*A WALL STREET JOURNAL BUSINESS BESTSELLER*Power Play is the riveting inside story of Elon Musk and Tesla's bid to build the world's greatest car—from award-winning Wall Street Journal tech and auto reporter Tim Higgins. “A deeply reported and business-savvy chronicle of Tesla's wild ride.” (Walter Isaacson, New York Times Book Review)

Tesla is the envy of the automotive world. Born at the start of the millennium, it was the first car company to be valued at $1 trillion. Its CEO, the...

- Is afgestemd op beroepscompetenties, na elk hoofdstuk beheerst de student nieuwe (informatiekundige) vaardigheden;

- bevat aansprekende actuele praktijkvoorbeelden, nieuwsitems en focusartikelen;

- de digitale samenleving is door het hele boek heen gevlochten.

Ondernemen met informatie laat studenten in drie samenhangende delen kennismaken met de informatievoorziening in een onderneming. Het eerste deel van het boek bespreekt de essentie van de informatievoorziening en de bedrijfsprocessen ...

Tegen 2028 zal China de grootste economie ter wereld zijn. Hoe komt het dat het land het Westen op vele vlakken voorbijsteekt? Heeft China dat te danken aan het rijke Westen? Of is het een gevolg van een daadkrachtige collectieve maatschappij? Spelen de Chinezen wel volgens de regels? En wat denken Chinezen zelf van de Partij en het systeem?

Bij het zoeken naar antwoorden op deze vragen raken de gemoederen snel verhit en wordt vaak bijzonder stellig positie ingenomen in het positieve of het n...

The Financial Markets Professional training is provided by TLM Academy and the University of Amsterdam. The training has been given within the top tier banks in the Netherlands since 2009. The training course consists of fourteen modules of three hours each. If the FiMa exam is passed the participant receives a certification as Financial Markets Professional.

The FiMa certificate is a post-graduate diploma from the University of Amsterdam which results in a registration in the worldwide FiMa...

A personal code for happier, more fulfilling relationships.

Strong, loving relationships are what life is all about. And some people are really good at them. They find a partner who makes them happy and they know instinctively how to handle tricky times while keeping things fresh and rewarding.

They have partnerships that stand the test of time and they make it look effortless. Is there something these people know that we don't? Is it something we can all benefit from? The answer is a resound...

Strategic Corporate Social Responsibility: Sustainable Value Creation (Sixth Edition) redefines corporate social responsibility (CSR) as being central to the value-creating purpose of the firm. Based on a theory of empowered stakeholders, this bestselling text argues that the responsibility of a corporation is to create value, broadly defined. The primary challenge for managers today is to balance the competing interests of the firm's stakeholders' understanding that what they expect today ma...