In STOP MET VERKOPEN, START MET HELPEN worstelt Claire om haar Life Coaching praktijk op te zetten. Gaandeweg ontdekt ze de vijf pijlers van de COACH Methode, die het werven van klanten niet alleen makkelijk, maar ook leuk maken: echte connectie, obstakels blootleggen, aantrekkingskracht vergroten, congruent zijn en hartstocht hebben voor jezelf, de klant en je product of dienst.

Mark Soons laat in dit verhaal zien welke veel voorkomende denkfouten er worden gemaakt door sales medewerkers en ...

Supply Chain Strategy and Financial Metrics is a step-by-step guide to balancing the triangle of service, cost and cash which is the essence of supply chain management. Supply chains have become increasingly strategy-driven, and this Supply Chain Triangle approach puts the supply chain at the heart of the strategy discussion instead of seeing it as a result. Supply Chain Strategy and Financial Metrics fully reflects the 'inventory' or 'working capital' angle and examines the optimisation of t...

This book specifically addresses the links between operations, tactics and strategy from a sustainable development perspective and moves beyond describing what is to reflect on what could be or even what should be, thus providing students with a concise guide for improving sustainability concepts and businesses in the hospitality industry.

Organization Design looks at how to (re)design an organizational system in order to increase productivity, performance and value, and provides the knowledge and methodology to design an adaptive, agile organization capable of handling the kind of continuous organizational change that all businesses face. The book clarifies why and how organizations need to be in a state of readiness to design or redesign, and emphasizes that people as well as business processes must be part of design consider...

Steenkamp introduces the global brand value chain and explains how brand equity factors into shareholder value. The book equips executives with techniques for developing strategy, organizing execution, and measuring results so that your brand will prosper globally. What sets strong global brands apart? First, they generate more than half their revenue and most of their growth outside their home market.

Secondly, their brand equity is responsible for a massive percentage of their firm's market...

The one primer you need to develop your entrepreneurial skills. Whether you're imagining your new business to be the next big thing in Silicon Valley, a pivotal B2B provider, or an anchor in your local community, the HBR Entrepreneur's Handbook is your essential resource for getting your company off the ground. Starting an independent new business is rife with both opportunity and risk.

And as an entrepreneur, you're the one in charge: your actions can make or break your business. You need to...

A radical shift in perspective to transform your organization to become more innovative The Design Thinking Playbook is an actionable guide to the future of business. By stepping back and questioning the current mindset, the faults of the status quo stand out in stark relief--and this guide gives you the tools and frameworks you need to kick off a digital transformation. Design Thinking is about approaching things differently with a strong user orientation and fast iterations with multidiscip...

For too long, business has focused on short-term cost advantages through low-cost country sourcing with little regard for the longer-term implications of global sustainability. Purchasing and Supply Chain Management, Second Edition, not only fully addresses the environmental, social and economic challenges of how companies manage purchasing and supply chains, but also delves deeper into emerging areas such as modern slavery, digital technologies and circular supply chains. In addition to expl...

From choosing the topic to presenting the results, the fourth edition offers a practical step-by-step guide for business students on how to conduct a successful research project.

Tegenspraak en macht gaan samen op. Geen macht zonder tegenspraak. En geen tegenspraak zonder macht. Dat is althans de theorie. De praktijk is lastiger. In het Engels: 'How to speak truth to power?'

Ambtenaren hebben de plicht een minister tegen te spreken als zij vinden dat een minister richting afgrond gaat. Maar tegenspraak komt niet altijd gelegen. En daarbij komt dat degene die je tegenspreekt als ambtenaar, ook de persoon is onder wiens gezag je opereert.

Zowel over het belang van tegen...