Bestselling authors Frances Frei and Anne Morriss champion a bold redefinition of leadership and offer a real-world guide for unleashing greatness in other people and, ultimately, yourself.

Is it possible to take advantage of the benefits of data collection - and mitigate risks - for both companies and customers?

Provides the management system for companies to invest in the long term - in customers, in employees, in product development, and in systems - rather than managing the bottom line to pump up short-term earnings. This title attempts to change the way you measure and manage your business.

Learn to assess the situation, manage your emotions, and move on. While some of us enjoy a lively debate with colleagues and others prefer to suppress our feelings over disagreements, we all struggle with conflict at work. Every day we navigate an office full of competing interests, clashing personalities, limited time and resources, and fragile egos.

Sure, we share the same overarching goals as our colleagues, but we don't always agree on how to achieve them. We work differently. We rub each...

In Immunity to Change This persuasive and practical book, filled with hands-on diagnostics and compelling case studies, delivers the tools you need to overcome the forces of inertia and transform your life and your work.

Whether you're sweating over a last-minute speech or simply trying to sharpen your skills without investing a lot of time, Presentations provides expert tips you can immediately put to use. You'll get a brief overview of fundamentals like: Crafting your message; Preparing and rehearsing; Engaging your audience; Managing the Q&A