Many people experience aggressive and intimidating behavior in their work situation. This finds place at all levels, from customers and suppliers to executives and colleagues. It ranges from petty harassment and insults to threats and violent behavior.

In order to function properly, it is important to feel safe and familiar during your work. If you are dealing with aggression, chances are that you no longer feel safe. When annoying and aggressive behavior occurs more often, it has an effect o...

Making Media uncovers what it means and what it takes to make media, focusing on the lived experience of media professionals within the global media, including rich case studies of the main media industries and professions: television, journalism, social media entertainment, advertising and public relations, digital games, and music. This carefully edited volume features 35 authoritative essays by 53 researchers from 14 countries across 6 continents, all of whom are at the cutting edge of med...

NLP for coaching Millennials is dedicated to leaders of every kind: coaches, educators and people that have the honor of raising children.

Yosara Geerlings, the author of this book, has a very clean outlook on the psychological development from children into adults.

And she believes that every adult person is able to become how they want to be, regardless of their upbringing. According to Yosara, human brains are wired for exactly that purpose. To become how and what you want to be.

If only...

Charts are an excellent way to share complex ideas or large amounts of data with your audience. But they are also hard to make: which chart works best in which situation – and why? What color scheme should you use to strengthen your message? What are some common pitfalls to avoid? How can you add the perfect title, labels, legend and caption? And how do you move beyond a boring pie or bar chart?

Powerful Charts explains how basic design and communication principles help you decide which cha...

What is the most difficult thing about listening? The answer is, you need to be truly silent. You need to be able to eliminate any form of distortion like thoughts, emotions or lack of energy. And by doing so, you’ll receive the authentic message in someone else’s words and intentions. To a large extent, we process what we hear on a subconscious level. Though whoever has the courage to investigate the power of listening, to observe the distortion within him- or herself and work through it...

According to the dictionary, assertiveness is 'daring to be yourself'. That is a very broad concept. According to others, assertiveness is 'having self-confidence' and 'daring to stand up for yourself'. It does not mean that you only think about yourself: assertiveness is also about accepting others as they are. The bottom line is that you don't let people walk all over you, command respect, but at the same time treat others with respect, both verbally and non-verbally, and therefore feel mor...