Bridge the gap between business and design to improve the customer experience Businesses thrive when they can engage customers. And, while many companies understand that design is a powerful tool for engagement, they do not have the vocabulary, tools, and processes that are required to enable design to make a difference. Experience Design bridges the gap between business and design, explaining how the quality of customer experience is the key to unlocking greater engagement and higher custome...

Transformatieve mediation is bekend geworden door het boek 'the Promise of Mediation' van Bush en Folger (VS, 1994) en door het werk van mediators en trainers dat op deze methode is gebaseerd. Gedurende de afgelopen tien jaar zijn de meeste transformatieve mediators in Nederland opgeleid door Carol V. Bloom. In dit boek reflecteert de Transformatieve Mediation Groep Amsterdam samen met Carol Bloom op de onderliggende filosofie en de verrassingen, de uitdagingen en vragen die deze manier van m...

New edition of a highly successful student textbook. An introductory text for the complete novice in statistics, starting with very basic concepts. It enables students to handle numerical data and critically appraise the statistical methodology in veterinary and animal science literature.

From the ancients to the moderns, questions of economic theory and policy have been an important part of intellectual and public debate, engaging the attention of some of history's greatest minds. This book brings together readings from more than two thousand years of writings on economic subjects. Through these selections, the reader can see first-hand how the great minds of past grappled with some of the central social and economic issues of their times and, in the process, enhanced our und...

This fully revised edition of the popular textbook provides an up-to-date and comprehensive introduction to the psychology of language. It contains everything the student needs to know about how we acquire, understand, produce, and store language.

Dertig jaar geleden waren er nog nauwelijks computers, twintig jaar geleden werd internet amper gebruikt en tien jaar geleden bestond er nog geen smartphone en werd met vrienden niet in hoofdzaak virtueel gecommuniceerd. De samenleving is ingrijpend veranderd en van het recht in de informatiemaatschappij kan hetzelfde gezegd worden.

Dit boek biedt een uitgebreid overzicht, in 17 hoofdstukken, geschreven door specialisten op het gebied van ICT en internetrecht. Aan de orde komen onder andere in...

Written for fashion graduates, newbie entrepreneurs and those in entry-level positions in the industry, Blue is the New Black demystifies the process of how to make a fashion collection accessible for all levels. It's a reference guide, a buddy, and an overview of who, what and where. Fashion is a multi-billion-dollar industry.

It's not just about sketching an outfit, it's about selecting fabric, developing buttons, sourcing a factory, negotiating prices, making patterns, seeing the final lau...

A magisterial, one-volume history of political thought from Herodotus to the present, Ancient Athens to modern democracy - from author and professor Alan RyanThis is a book about the answers that historians, philosophers, theologians, practising politicians and would-be revolutionaries have given to one question: how should human beings best govern themselves?Almost every modern government claims to be democratic; but is democracy really the best way of organising our political life? Can we m...

On publication in 2009 John Hattie's Visible Learning presented the biggest ever collection of research into what actually work in schools to improve children's learning. Not what was fashionable, not what political and educational vested interests wanted to champion, but what actually produced the best results in terms of improving learning and educational outcomes. It became an instant bestseller and was described by the TES as revealing education's 'holy grail'.

Now in this latest book, Jo...

This book offers a comprehensive guide to commissioning, managing and undertaking research in development work. Perfect for both students and practitioners.