Quality Function Deployment (QFD) is a method for satisfying customers by translating their demands into design targets and quality assurance points. For a thorough "how-to" on the implementation of QFD, we went directly to the source -- Yoji Akao, the creator of QFD and one of the foremost leaders of the Japanese Total Quality Control movement.

In this unprecedented book he explains the concepts and methods of this remarkable systems engineering approach. Filled with case studies, detailed c...

First published in 1946, History of Western Philosophy went on to become the best-selling philosophy book of the twentieth century. A dazzlingly ambitious project, it remains unchallenged to this day as the ultimate introduction to Western philosophy. Providing a sophisticated overview of the ideas that have perplexed people from time immemorial, it is 'long on wit, intelligence and curmudgeonly scepticism', as the New York Times noted, and it is this, coupled with the sheer brilliance of its...

Concepts embody our knowledge of the kinds of things there are in the world. Tying our past experiences to our present interactions with the environment, they enable us to recognize and understand new objects and events. Concepts are also relevant to understanding domains such as social situations, personality types, and even artistic styles. Yet like other phenomenologically simple cognitive processes such as walking or understanding speech, concept formation and use are maddeningly complex....

De basis van Bienvenidos de nuevo wordt gevormd door het libro del alumno. Dat bevat drie blokken met elk vijf unidades. Ieder blok heeft de volgende unidades: Toerisme, Hotelwezen, Restaurantwezen, Grammatica, Repaso.Na een presentatie van de inhoud en de leerdoelen van de les wordt de voorkennis van de cursisten geactiveerd door middel van een korte spreekvaardigheidsoefening, gevolgd door een lees- en luistertekst met bijbehorende oefening en een rollenspel. Op de volgende pagina’s wordt...

Develops skills in standard Arabic while providing additional material in both colloquial and classical Arabic. Providing approximately 150 contact hours of college-level instruction, this edition includes audio tracks for vocabulary sections, and, a DVD containing substantially more material that exposes the learner to Egyptian Arabic.