Discover the secrets of world-class leadership!When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the first time, the leadership secrets behind the company's extraordinary success are revealed.

The New Gold Standard takes you on an exclusive tour behind the sce...

Many 21st century operations are characterised by teams of workers dealing with significant risks and complex technology, in competitive, commercially-driven environments. Informed managers in such sectors have realised the necessity of understanding the human dimension to their operations if they hope to improve production and safety performance. While organisational safety culture is a key determinant of workplace safety, it is also essential to focus on the non-technical skills of the syst...

Introducing Judaism is the ideal starting point for students beginning their studies of this fascinating religion. Eliezer Segal takes a historical approach, focusing on religious aspects of Judaism, and introducing themes as they emerge from authentic Jewish documents. Students will gain an understanding of how Judaism is lived by its adherents and the historical and geographical diversity of Jewish beliefs and practices.

The book has a clear and accessible structure. Part One presents the h...

An interesting and accessible introduction to ethical issues raised by various forms of human use of animals. This textbook avoids moral lecturing and presents a range of ethical viewpoints without defending or applying any specific stance. Readers are encouraged and provoked to reflect for themselves, and to sharpen their own points of view regarding the ethical limits on our use of animals.

They will also gain further understanding of the views held by other people. Early chapters of this i...

An intuitive, yet precise introduction to probability theory, stochastic processes, statistical inference, and probabilistic models used in science, engineering, economics, and related fields. This is the currently used textbook for "Probabilistic Systems Analysis," an introductory probability course at the Massachusetts Institute of Technology, attended by a large number of undergraduate and graduate students.

The book covers the fundamentals of probability theory (probabilistic models, disc...

Whether we grow up with one, two, or several languages during our early years of life, many of us will learn a second, foreign, or heritage language in later years. The field of Second language acquisition (SLA, for short) investigates the human capacity to learn additional languages in late childhood, adolescence, or adulthood, after the first language --in the case of monolinguals-- or languages --in the case of bilinguals-- have already been acquired. Understanding Second Language Acquisit...

This book finds the right balance between mathematics and economic examples, providing a text that is demanding in level and broad ranging in content, whilst remaining accessible and interesting to its target audience.