- Practical approach, based on extensive research;

- teaches (future) managers to be 'reflective practitioners';

- combines key themes of hospitality management.

The Pocket Guide for Hospitality Managers (Conrad Lashley and Michael N. Chibili) is a practical guide that provides the skills and knowledge for current and future managers of the various types of units found within the hospitality industry. This guide is based on academic research and poses that managers need to be 'reflective prac...

This publication offers a practice-oriented overview of the ways in which technology affects the practice of international arbitration. The title offers the only up-to-date study of the impact of technology on arbitration, taking into account the significant change brought about by the COVID-19 pandemic.

Our world has changed a great deal since we first (or last) designed education. The current educational setting – a bunch of students in a classroom, at a set time and place, with one teacher sharing their knowledge as an omniscient authority – is still very much the same as it was a century ago.

In the Netherlands, the educational landscape provides, at least in theory, a great deal of freedom for schools to transform the contemporary learning environment as well as our vision of learnin...

Ships’ Electrical Systems deals with all types of electrical installations on ships, from the basic design of the system to power generation, distribution to consumers, automation, remote control, nautical equipment and communication systems. Relevant work in the engine room and the bridge and the influence of the system are discussed.

The book is intended for use by those with a good knowledge of electrical systems on land or with a limited knowledge of electrical systems on ships. Onshore...

Hydraulic and lubrication systems have developed significantly in the past sixty years. The range of applications continue to expand. In modern systems, the application of proportional valves is a particularly important stimulus for the application of increasingly complicated and more accurate hydraulic drive systems.

With the availability of more accurate production techniques that enable the possibilities of minimal tolerances, the operating pressures have more than doubled in the last 25 y...

HOW TO USE THIS BOOK

1 WORLD CLASS

1.1 CONTINUOUS IMPROVEMENT

1.1.1 History of Lean and Six Sigma

1.1.2 Lean principles

1.1.3 House of Quality

1.1.4 Eight types of Waste

1.1.5 CIMM–framework

1.2 CUSTOMER VALUE (VOC & CTQ)

1.2.1 CTQ – Nursing home

1.2.2 CTQ – Implementation organization

1.2.3 CTQ – Ball bearing on shaft

1.2.4 CTQ–Flowdown – Baking pancakes

1.2.5 CTQ–Flowdown – Hotel room

2 POLICY DEVELOPMENT AND DEPLOYMENT

2.1 POLICY DEVELOPMENT

2.1.1 Mission, v...

This new edition continues to include considerable coverage of accounting standards oriented to 2018 IASB standards as well as major U.S. accounting standards. While the text discussion concentrates on relating standards to the theoretical framework of the book, the coverage provides students with exposure to the contents of the standards themselves. Despite its theoretical orientation, Financial Accounting Theory, 8/e does not ignore the institutional structure of financial accounting and s...

The introduction of laparoscopic surgery as a standard technique marked a revolution in operating theaters around the globe. Over thirty years later, almost every disorder in the thorax and abdomen eligible for surgery can be approached by endoscopic techniques. We have witnessed a unique journey of technical innovations that enables surgeons to work with this minimally invasive approach in the most complex procedures.

Benefits to the patient are clear, by reducing external and internal t...

Awarded a Golden medal from the Axiom Business Book Awards in the Business Theory category and shortlisted for Management Book of the Year

Organizations are currently in a new economy. They are either being disrupted or causing disruption. Continuity is no longer a given. Only one law applies: Strategy = Execution, because a strategy is only as brilliant as its execution. Strategy execution is the last competitive advantage, and strength, speed and agility in execution are more important than...

In a time where boundaries blur and responsibilities shift, executives are faced with the challenge of developing a new and adaptive form of leadership.

Drawing on many years of experience, five senior executive coaches present seven perspectives to further develop your executive leadership and enhance your effectiveness. Each chapter contains practical examples, theoretical frameworks, useful methodologies, and reflective questions. The last chapter provides a self-test and guidance on findi...