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Studieboeken (70)
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maandag verzonden
World-Class Service
The 6 Rules of Creating Exceptional Customer Experiences
2023 || Paperback || Dennis Opstal e.a. || Boom
How do you provide exceptional service to demanding customers?
They're standing at your check-in desk, calling you on the phone, chatting with you online. Maybe they're seated in business class on your flight. Or eating at one of the tables you're waiting on. As a service employee, you encounter dozens or even hundreds of customers a day. Some of them are easygoing. With them, you can't go wrong. But some are demanding. They set the bar high and let you know it.
How should you serve these cus...
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maandag verzonden
Exploring Strategic Change / 4th edition
2015 || Paperback || Julia Balogun e.a. || Pearson || ook als eBook
Refreshed with new examples and contemporary concepts, this classic continues as the most complete and accessible resource in its domain.'Richard Whittington, Professor of Strategic Management, University of Oxford Exploring Strategic Change engages with the dynamic and complex process of developing and delivering strategic and organisational change, from the analysis of context through to the formulation and implementation of effective strategies and solutions. Change management has become a...
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maandag verzonden
Project Management / Druk 5
A practical Approach- English edition
2019 || Paperback || Roel Grit || Noordhoff || met inkijkexemplaar || ook als eBook
Dit betreft de Engelse editie
- Achtste editie: verbeterde structuur en aandacht voor actuele onderwerpen als Scrum;
- zeer praktijkgerichte aanpak;
- website met flitscolleges, spreadsheetmodellen en checklists.
Projectmanagement laat studenten op een unieke en laagdrempelige manier kennismaken met projectmatig werken om projecten succesvol aan te pakken. Niet alleen in het bedrijfsleven, ook in het onderwijs worden steeds meer werkzaamheden projectmatig aangepakt, denk aan uitgebreide studi...
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maandag verzonden
The Corporate Startup / Druk 4
How established companies can develop successful innovation ecosystems
2019 || Paperback || Tendayi Viki e.a. || Boom || met inkijkexemplaar
“A key reading for leaders that outlines how to effectively innovate for the future and boost growth, while running the core business.” - Alex Osterwalder, Co-author of Business Model Generation.
Tendayi Viki is nominated for the Thinkers50.
'The Corporate Startup' has won an Axiom Business Book Awards 2019 Gold Medal and the CMI Management Book of the Year Award 2018 in the category 'Innovation and entrepreneurship'.
The Corporate Startup is a practical guide for established companies th...
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maandag verzonden
The Future-Proof Organization
creating the Corporate Growth Machine
2019 || Paperback || Misha de Sterke || Boom
Innovate or die! How do you achieve long-term growth in a highly competitive business environment? Many established companies are facing a similar challenge. Sales from existing products is declining and the urgency to innovate the existing business and create new businesses is bigger than ever. Scale as a competitive advantage is no longer sufficient to compensate for the slow speed of corporate innovation. We need to leverage the organizations scale and assets and combine this with the spee...
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Online Innovation
Tools, Techniques, Methods and Rules to Innovate Online
2021 || Paperback || Gijs van Wulfen || BIS Publishers
Online Innovation is an excellent guidebook for businesses that are predominantly operating and working online, as it provides you with invaluable online collaboration tools, methods, techniques, ideas, and guidelines that you can use to shape and improve your online work. As well as adapting to the new form of hybrid work that businesses are now using.
Author Gijs van Wulfen proposes a hybrid working environment, whereby workers perform various activities that combine offline and online work...
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dinsdag verzonden
The power of preeminence / Druk 2
high performance principles to accelerate your business and career
2017 || Paperback || Paul Rulkens || Vakmedianet || met inkijkexemplaar
If you want to accelerate your business and career and stand out like a tall giraffe surrounded by tiny field mice, now is the time to get serious and get going.
In this book, high performance expert Paul Rulkens offers the best ideas, insights and techniques to get everything you can out of everything you have -- from business growth to maximizing your own performance.
In 'The Power of Preeminence' you will learn the critical skills and inside secrets to:
- Focus on the few things necessary...
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Navigating Your Career
A Young Professional's Guide to Why, How and Where You Want to Work
2024 || Paperback || Sikko Onnes e.a. || Boom
Presenting a new approach to career progression, that transcends the conventional ladderclimbing model, encouraging a broader view of professional success.
Today’s young professionals face challenges in finding their career paths. There is a plethora of options, as they are navigating the expectations of family, friends, and society.
This book addresses these challenges, offering tools and new insights to better understand yourself and the evolving job market. The authors critica...
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The Problem With Change
the Essential Nature of Human Performance
2024 || Paperback || Ashley Goodall || Ebury Press
A crucial read.' Marshall Goldsmith'A must-read.' Marcus BuckinghamChange and innovation are the cornerstones of dynamic and modern business. Or so we are told. Whether it’s a merger or re-org; a new process, policy, or IT “solution”; or reconfiguring the office layout, change has become the ultimate easy button for leaders, who pursue it with abandon and thereby unleash an endless torrent of disruption on employees.
The result is life in the blender: a perpetual state of upheaval, unce...
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Technology Management / 2nd edition
Activities and Tools
2016 || Paperback || Dilek Cetindamar e.a. || Macmillan
The Technology Management (TM) discipline has a history of more than 50 years. It is inherently interdisciplinary and multifunctional, and when managed correctly it can deliver a decisive competitive advantage. Technology Management focuses on the micro-level analysis of TM as a dynamic capability.