Through internationalisation programmes, millions of students spend part of their studies at universities abroad every year. Lecturer mobility programmes are bringing international lecturers straight to local classrooms. With migration, labour mobility and student mobility, classrooms and lecture halls have grown more culturally diverse than ever before.

Intercultural Sensitivity gives students a head start in working with lecturers and fellow students, and to excel in their future internati...

For Dutch please see below

- Englisch -

The fiercely social and vigorously innovative Mei realizes trend-setting buildings in the Netherlands and abroad. This Rotterdam-based architecture firm has built up an idiosyncratic oeuvre in which respect for the environment is central.

This first overview shows works of the past 25 years. From the 1995 modular Smarthouse to the wooden residential building Sawa that is currently being developed: they all display a fascination with intelligent building...

Learn everything you need to know about Calculus and practice your reasoning and practical skills with this high-end textbook.

Calculus: A Complete Course, 10th Edition is the ultimate guide in the field with a well-earned reputation for its accuracy and mathematical rigour.

The textbook provides a reader-friendly language and high-end study material, suitable for a standard semester course that will also help you explore some of the unique topics and approaches in the landscape of Mathematics.

Offering a wide range of exercises to practice and test your learning of the topics, this edition will help you develop your reasoning skills and apply techniques you have learned to concrete situation...

Now in its ninth edition, Hogg & Vaughans Social Psychology offers a comprehensive, lively introduction to social psychological theory and research.

It places social psychology in a contemporary, real-world context and explores new, cutting-edge research as well as bringing classic theories to life, making it an essential student resource.

Appropriate for Computer Networking or Introduction to Networking courses at both the undergraduate and graduate level in Computer Science, Electrical Engineering, CIS, MIS, and Business Departments.Tanenbaum takes a structured approach to explaining how networks work from the inside out. He starts with an explanation of the physical layer of networking, computer hardware and transmission systems; then works his way up to network applications. Tanenbaum's in-depth application coverage include...

Delft Design Guide provides an overview of the perspectives, models, approaches, and methods used in the bachelor's and master's curriculum of Industrial Design Engineering at Delft University of Technology (TU Delft). Some of these are unique to the university, others are well known and are used by designers worldwide. Designing products and services at this faculty is considered a systematic and structured activity, deliberately and purposefully, and with moments of increased creativity.

Th...

Help your students master the core subject principles of Business Operations and processes with this market-leading text. Operations and Process Management, 6th Edition provides clear and concise coverage of the nature and principles of the subject, offering the critical and practical tools your students need to embark on a career in the field.

This is the first publication to portray a thorough overview of the European State Aid developments in light of the COVID-19 outbreak and the ensuing economic crisis.

Dit is de eerste publicatie die een grondig overzicht biedt van de Europese staatssteunontwikkelingen in het licht van de COVID-19 uitbraak en de daaropvolgende economische crisis.

Within architecture, tacit knowledge plays a substantial role both within the design process and its reception. This book explores the tacit dimension of architecture in its aesthetic, material, cultural, design-based, and reflexive understanding of what we build. Much of architecture’s knowledge resides beneath the surface, in nonverbal instruments such as drawings and models that articulate the spatial imagination of the design process. Tacit knowledge, described in 1966 by Michael Polany...

1 WORLD CLASS

1.1 CONTINUOUS IMPROVEMENT

1.1.1 History of Lean and Six Sigma

1.1.2 Lean principles

1.1.3 House of Quality

1.1.4 Eight types of Waste

1.1.5 CIMM–framework

1.2 CUSTOMER VALUE (VOC & CTQ)

1.2.1 CTQ – Nursing home

1.2.2 CTQ – Implementation organization

1.2.3 CTQ – Ball bearing on shaft

1.2.4 CTQ–Flowdown – Baking pancakes

1.2.5 CTQ–Flowdown – Hotel room

2 POLICY DEVELOPMENT AND DEPLOYMENT

2.1 POLICY DEVELOPMENT

2.1.1 Mission, vision and core values

...