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Om succesvol te zijn in sales is er meer nodig dan een hoge gunfactor. Het leggen van relaties met nieuwe klanten én het onderhouden van bestaande klantrelaties is van wezenlijk belang voor elke organisatie. En dat is precies waar het vakgebied sales over gaat. In ‘Inleiding sales’ leer je alles over dit boeiende salesvak.

In het boek komen onder andere de volgende onderwerpen ui...

In continuous publication since 1994 and now in its sixth edition, Molecular Biotechnology: Principles and Applications of Recombinant DNA has been effective in introducing this complex field to students for more than 25 years. This textbook covers essentially every aspect of the field of molecular biotechnology, which is constantly changing and adapting in light of new advances.

This edition includes the latest techniques in DNA sequencing and genetic engineering of microbial, plant, and ani...

Now with Lippincott Connect! Learn more HERE. With a legacy spanning more than 40 years, Exercise Physiology: Nutrition, Energy, and Human Performance has helped nearly half a million students and exercise science practitioners build a solid foundation in the scientific principles underlying modern exercise physiology. This widely praised, trendsetting text presents a research-centric approach in a vibrant, engaging design to make complex topics accessible and deliver a comprehensive understa...

Gain a solid understanding of what is arguably the most critical and complex component of global supply chains with Novack/Gibson/Suzuki's TRANSPORTATION: A GLOBAL SUPPLY CHAIN PERSPECTIVE, 10E. You learn the fundamental role and importance of transportation in companies and society as you study the current complex environment of transportation service. The authors introduce the role of transportation in supply chains and provide an overview of the operating and service characteristics, cost ...

This Handbook provides a state-of-the-art review of research on environmental policy and governance. The Routledge Handbook of Environmental Policy has a strong focus on new problem structures – a perspective that emphasizes the preconditions and processes of environmental policymaking – and a comparative approach that covers all levels of local, national, and global policymaking. The volume examines the different conditions under which environmental policymaking takes place in different ...

Now in a fully rewritten fourth edition, this is the authoritative presentation of motivational interviewing (MI), the powerful approach to facilitating change. It has been updated and streamlined to be even more user-friendly as a practitioner guide and course text. MI originators William R. Miller and Stephen Rollnick elucidate the four tasks of MI--engaging, focusing, evoking, and planning--and vividly demonstrate what they look like in action. A wealth of vignettes and interview examples ...

DSM-5-TR is the most comprehensive, current, and critical resource for clinical practice available to today's mental health clinicians and researchers. With contributions from over 200 subject matter experts, this must-have updated volume boasts the most current text updates based on the current literature.

Tous les enfants aiment entendre des histoires. Mais l'Histoire, avec un H majuscule, est plus passionnante encore : c'est une suite d'histoires vraies qui sont arrivées à vos parents, aux parents de vos parents et à leurs ancêtres. Dans ce livre, vous allez lire beaucoup de récits et apprendre beaucoup de choses que vous n'oublierez jamais. Quand vous serez adulte à votre tour, vous les raconterez à vos enfants.

Dès 7 ans, les enfants sont en mesure de découvrir l'histoire de France...

The Secret Is in the Numbers

There’s a common belief in the hospitality industry that the financials are best left to professionals who can sort out the complex interplay between the different departments of a hotel. This idea is just a myth—one you can bust wide open with this book. Having confidence and knowledge around the financials is the key to a successful hotel career and—to a very large extent—your own personal prosperity.

This book is about the business of hotels. It's writt...

O jee, je hond heeft aan je schoenen zitten knabbelen.

Er is zo goed als niets van over, juist wanneer je

op het punt staat naar het schoolfeest te vertrekken.

Wat moet je nu aan je voeten doen?

In de dierenwinkel zit iets weggestopt in een kooi in de hoek.

Het is pluizig met vleugels en heeft een metaalachtig groene vacht.

Een groenkarpiet volgens de verkoper. Een groenkarpiet? Wat is dat nou weer?

De meer dan 40 korte verhalen in dit boek nodigen je uit om je fantasie de vrije loop

te laten...