Have you ever felt you're not getting through to the person you're talking to, or not coming across the way you intend? You're not alone. That's the bad news. But there is something we can do about it.

Heidi Grant Halvorson, social psychologist and bestselling author, explains why we're often misunderstood and how we can fix that. Most of us assume that other people see us as we see ourselves, and that they see us as we truly are. But neither is true.

Our everyday interactions are colored by ...

Study more effectively and improve your performance at exam time with this comprehensive guide! Written by Susan McMurry, the Study Guide and Solutions Manual provide answers and explanations to all in-text and end-of-chapter exercises. Content has been updated to match the new in-text and end-of-chapter exercises.

The definitive book on the Scrum methodology from its co-creator and the CEO of Scrum, Inc., Jeff Sutherland. Scrum is the revolutionary approach to project management and team building that has helped to transform everything from software companies to the US military to healthcare in major American hospitals. In this major new book its originator, Jeff Sutherland, explains precisely and step by step how it operates - and how it can be made to work for anyone, anywhere.

Take the FBI attempt t...

This book is an authorized translation of the 5th German edition published and copyrighted 2014 by Georg Thieme Verlag, Stuttgart. Title of the German edition: Augenheilkunde.

What is Violent Communication? If "violent" means acting in ways that result in hurt or harm, then much of how we communicate-judging others, bullying, having racial bias, blaming, finger pointing, discriminating, speaking without listening, criticizing others or ourselves, name-calling, reacting when angry, using political rhetoric, being defensive or judging who's "good/bad" or what's "right/wrong" with people-could indeed be called "violent communication." What is Nonviolent Communication?...

The importance of effective facility management in enabling organizations to function efficiently is widely recognized. The fourth edition of Total Facility Management offers a comprehensive treatment of what facility management means to owners, operators, tenants, facility managers and professional advisors, as well as containing advice on how facilities can be better managed from a number of perspectives. It consolidates current best practice, defines and develops emergent areas and offers ...

The foundation of organizational psychology, updated to reflect the changing workplace Organizational Psychology: A Scientist-Practitioner Approach, Third Edition provides students with a thorough overview of both the science and practice of organizational psychology. Reflecting changes in the global workplace, the third edition expands coverage of the effects of technology on processes and personnel, the generalizability of theories across cultures, including organizational climate, and empl...

For non-majors introductory chemistry courses. Make chemistry relatable to all students. Chemistry for Changing Times has defined the liberal arts chemistry course and remains the most visually appealing and readable introduction to the subject.

The 14th Edition increases its focus on environmental and other relatable issues with revised green chemistry essays throughout and new Chemistry at Home experiments. Abundant applications and examples fill each chapter and enable students of varied m...

A sound knowledge of anatomy and physiology is an essential basis for the effective clinical treatment of companion animals. The new third edition Introduction to Veterinary Anatomy and Physiology Textbook offers clear and comprehensive of the common companion animal species. Updated throughout with a new section added on large animals, the new edition features augmented online learning resources with new questions and quizzes.

Students can test their knowledge with multi-choice questions, dr...