Note: This book is available in several languages: Dutch, English, French, Spanish.

Foundations of ITIL v3 has become the industry classic guide on the topic of ITIL. Over the years this authoritative itSMF guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations.

This version reflects ITIL V3. Written in a concise way and covering all the facts, readers will find that this title succinctly covers the k...

The Open Group’s long awaited guidance on Cloud is now published!

Cloud Computing is the major evolution today in computing. It describes how the internet has enabled organizations to access computing resources as a commodity and when needed – in much the same way as households access household utilities.

For Enterprises with complex and expensive IT systems, the idea of paying on demand for someone else to provide IT services is attractive. This authoritative guide is specifically designed...

Demand Supply Governance is a skill in high demand because of the following:

* Ever faster technology advances, pressures on costs and service levels causes pressure on the IT departments to deliver.

* Outsourcing has made the market more competitive

* IT departments are poor at demonstrating and publicizing their added value.

The Demand Supply Governance discipline addresses these issues by focusing on:

* Encouraging services, as required by and agreed upon with the business, which are actually ...

Note: This book is available in several languages: Dutch, English.

Zelfevaluatie is het zelfstandig, systematisch beoordelen van de manier van werken en de resultaten die dit oplevert. Door het invullen van de BiSL Zelfevaluatie krijgt u inzicht in de mate waarin business informatie management en daarbij behorende processen/ activiteiten binnen uw organisatie zijn ingericht.

Belangrijk doel bij deze zelfevaluatie is niet alleen het verschaffen van inzicht in de mate waarin bepaalde processen z...

This ground-breaking title from the world's leading authority on contemporary contracting best practices, the IACCM (International Association for Contract and Commercial Management) delivers a lively and practical complete insight into the contracting process which is useful in both business and personal life.

Contracts are the language of business, and this book gives readers the essentials that can make a difference to any deal, no matter how big or small. Designed for the non-contract bu...

De kleine prinses heeft - in De kleine prinses maakt projectmanagement stoer - bewezen dat ze door haar onbevangen houding in staat is om lastige projecten te managen. Op basis van deze reputatie vraagt professor Wijsman, een vriend van haar voormalige opdrachtgever Otto de Graaf, haar om een uit de hand gelopen project verder te leiden, Project C.

De kleine prinses voert opnieuw gesprekken met haar grote broer Bas Berend, professor Wijsman en neef Arthur en komt tot inzichten op het gebied v...

Dit boek is in eerste instantie ontwikkeld als studieboek voor het examen Information Security Foundation based on ISO/IEC27002 (ISFS) van EXIN.

De tweede druk is een ingrijpende herziening van de eerste druk (uit 2010), waarbij de inhoud is aangepast aan de nieuwe versie van de standaards: ISO/IEC 27001:2013 en ISO/IEC 27002:2013. Dit boek is ook verkrijgbaar in een Engelstalige versie.

Het bevat de basiskennis die onmisbaar is voor iedereen die beroepsmatig betrokken is bij informatiebeveili...

This book describes the framework of the next generation of Business Information Services Library, BiSL®. BiSL Next is a public domain standard for business information management with guiding principles, good practices and practical templates. It offers guidance for digitally engaged business leaders and those who collaborate with them, with the ultimate goal to improve business performance through better use of information and technology.

Twelve elements - four drivers, four domains and fo...