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Resultaten (335)
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IT Service Management Based on ITIL® 2011 Edition
2014 || Paperback || Pierre Bernard || Van Haren Publishing || met inkijkexemplaar
In the world of international IT Service Management the previous editions of this book have acquired an excellent reputation as guidance on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations.
This revised edition is based on ITIL 2011 Edition. It is written in the same concise way as the previous editions and covering all the facts. Readers wil...
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Business Transformation Framework - To get from Strategy to Execution
to get from strategy to execution
2016 || Paperback || Jeroen Stoop e.a. || Van Haren Publishing || met inkijkexemplaar
This book explains the Business Transformation Framework, BTF Version 2016, a structural approach based on best practice. It is a practical approach that helps organizations to design, develop, plan and govern organizational change. Obviously developing a solid and widely supported Change plan is the first step towards a successful organizational change! Simply said: BTF helps to get control over organizational change!
In the BTF coherence and collaboration are essential. The BTF approach i...
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Over getallen gesproken - Talking about numbers
een wiskundige ontdekkingsreis - mathematical voyage of discovery
2015 || Paperback || Maarten Looijen || Van Haren Publishing || met inkijkexemplaar
Wilt u iets weten over getallen? De auteur neemt u in dit boek mee op een persoonlijke ontdekkingsreis in de getaltheorie.
Om het boek voor een breed publiek toegankelijk te maken, worden beschrijvingen zowel in het Nederlands als in het Engels gegeven. In dit boek wordt een boeiende en leerzame wereld geopend, waar getallen het voor het zeggen hebben. Dit wordt gedaan vanuit de volgende invalshoeken:
* Het persoonlijke waarom om dit boek te schrijven;
* Het benoemen van vele wiskundigen en b...
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IT4IT™ Foundation – Study Guide
preparing for the IT4IT part 1 examination
2016 || Paperback || Andrew Josey e.a. || Van Haren Publishing || met inkijkexemplaar
This title is a Study Guide for the IT4IT Foundation Certification examination. It gives an overview of every learning objective for the IT4IT Foundation certification syllabus and in-depth coverage on preparing and taking the IT4IT Part 1 Examination. It is specifically designed to help individuals to prepare for certification.
This Study Guide is excellent material for:
* Individuals who require a basic understanding of the IT4IT Reference Architecture
* IT Professionals/Practitioners who a...
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Service Automation Framework
for the design and delivery of automated services
2016 || Paperback || Jan Willem Middelburg || Van Haren Publishing || met inkijkexemplaar
Service Automation is the concept of achieving customer loyalty by the use of automated technologies and builds upon a large demographic and sociological trend. We are the self-service generation, who are able to make our own decisions. The self-service generation is nowadays used to search, evaluate and purchase products online for a number of years now.
This book will give you deep insight into the concept of Service Automation, the concept by which you can automate customer service in your...