In 1999, Joseph Pine and James Gilmore offered this idea to readers as a new way to think about connecting with customers and securing their loyalty. As a result, their book "The Experience Economy" is now a classic, embraced by readers and companies worldwide and read in more than a dozen languages. And though the world has changed in many ways since then, the way to a customer's heart has not.

In fact, the idea of staging experiences to leave a memorable and lucrative impression is now more...

This book reflects the wide-spread belief that the twenty-first century is evolving in a significantly different way to the twentieth, which witnessed the advance of human rationality and technological progress, including urbanisation, and called into question the public and cultural significance of religion. In this century, by contrast, religion, faith communities and spiritual values have returned to the centre of public life, especially public policy, governance, and social identity. Rapi...

A clear introduction to analysing the data obtained from focus groups and interviews.

Technical English is a multi level English course which is ideal for students in vocational education or training at work. Its syllabus covers the core language that students need to be successful in all fields of technical and industrial work.

"This book presents the essential math needed to describe, simulate, and render a 3D world. It provides an introduction to mathematics for game designers, including fundamentals of coordinate spaces, vectors, and matrices, orientation in three dimensions, introduction to calculus and dynamics, graphics, and parametric curves"--Provided by publisher.

This engaging book presents the essential mathematics needed to describe, simulate, and render a 3D world. Reflecting both academic and in-the-tr...

Lapis Lazuli from the Kiln examines the history of the first glass, from its early sporadic occurrence, through the height of its production in the late second millennium BC, to its disappearance at the end of that millennium. The book draws on an exceptionally wide range of sources including ancient texts detailing recipes and trade in glass, iconographic depictions in tombs and temples, archaeological excavation of the most important sites including Amarna and Qantir, and the description of...

Since the late 1960s Peter Downsbrough has been an important figure in contemporary art, associated with major international art movements as minimal art, conceptual art, and visual poetry. In his artistic work he explores various fields including sculpture, architecture, books, film, and photography.

This book provides, for the first time, a profound insight into Downsbrough's diverse and complex use of photography within his artistic work over the last 40 years. A substantial essay by Alex...

Now in its fourth edition, Natural Resources and Environmental Economics, provides comprehensive and contemporary analysis of the major areas of natural resource and environmental economics. All chapters have been fully updated in light of new developments and changes in the subject, and provide a balance of theory, applications and examples to give a rigorous grounding in the economic analysis of the resource and environmental issues that are increasingly prominent policy concerns. This text...

First published in 1974, Social Work Treatment remains the most popular and trusted compendium of theories available to social work students and practitioners. It explores the full range of theoretical approaches that drive social work treatment and knowledge development, from psychoanalysis to crisis intervention.

This treasure trove of practice knowledge equips professionals with a broad array of theoretical approaches, each of which shine a spotlight on a different aspect of the human cond...

The creation of a flexible, efficient, digitized, dependable and resilient power grid may well be the best route to increasing energy efficiency & security, as well as boosting the potential of renewable & distributed power sources. This book covers smart grids from A-Z, providing a complete treatment of the topic, covering both policy and technology, explaining the most recent innovations supporting its development, and clarifying how the smart grid can support the integration of renewable e...