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Difficult Conversations

How to Discuss What Matters Most

2023 || Paperback || Bruce Patton e.a. || Penguin

What is a difficult conversation? Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend or neighbor, asking a difficult favor, apologizing. This book helps you to turn your difficult conversations into positive, problem-solving experiences.

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Thanks for the Feedback

The Science and Art of Receiving Feedback Well

2024 || Paperback || Douglas Stone e.a. || Penguin Books Ltd

We get feedback every day of our lives, from friends and family, colleagues, customers, and bosses, teachers, doctors, and strangers. We know that feedback is essential for professional development and healthy relationships - but we dread it and even dismiss it. This book teaches you how to take criticism productively.