How Mediation Works will introduce management and law students as well as businesses to this art of conflict resolution from the behavioral perspective, while also providing a valuable resource to continuing education programs, mediation training, and lawyers to familiarize clients with the mediation process.

Many students have difficulties writing well-structured and readable texts. Academic Writing Skills breaks down the writing process into various skills that students can use to practice independently.

On on the corresponding website these skills are discussed using rules of thumb, several short exercises and examples of the right answer. By combining a clear explanation of the various skills and exercises with feedback, the training course has proven to be very effective.

The following subjec...