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What Makes a High Performance Organization
Five Validated Factors of Competitive Advantage that Apply Worldwide
2019 || Paperback || André de Waal || Warden Press || met inkijkexemplaar
How can today’s managers concentrate on what really matters to improve the performance of their organization, to reach outstanding goals?
The answer is in What Makes an HPO. The five critical factors of the HPO Framework – Management Quality, Openness & Action-Orientation, Long-Term Orientation, Continuous Improvement & Renewal and Employee Quality – will help you turn your organization into an HPO. This book shows you what to concentrate on, how others have done it, and how to achieve ...
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Engage!
Travel guide for change adventures
2019 || Paperback || Woody van Olffen e.a. || Warden Press || met inkijkexemplaar
Engage! is the Lonely Planet for organizational change. This practical and accessible travel guide for change agents offers a unique mix of scientific and practical insights. After all, action without knowledge is reckless and knowledge without action is impactless. Engage! offers help and encouragement at every stage of the change adventure, centering on shared inspiration, co-creation, experimentation, and especially on how to quickly get down to ‘learning to learn’ together. The author...
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In the Driving Seat of Customer Experience
with Customer Signals Management
2019 || Paperback || Zanna van der Aa || Warden Press || met inkijkexemplaar