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CX is a pilgrimage
50 strategies to spice up your leadership
2022 || Paperback || Nienke Bloem || Flora et Labora
How to spice up your leadership?
That is what this book is all about. In 2021, Nienke decided to spice up her life and found the magical connection between Customer Experience, pilgrimage, and leadership. She walked 1,000 kilometers on the Via Francigena, a pilgrim’s path in Italy. Her backpack was her only company, and she had good and bad days. Conquered rain, sun, hail and wild boar. No mountain was too high, no valley too low. She just kept walking with a smile on her face and often in h...