This book is about integral organizing. Organizations face major challenges in terms of innovation, customer

focus, flexibility, productivity, and finding and retaining talent. Technical innovations in and of themselves can

only address such challenges to a limited extent. Attention to culture and behaviour, in and of itself, also has its

limitations. Social innovation relates to the integral development and renewal of the organisation. Many organizations,

however, are based on persistent bur...

Originating in the healthcare sector, the Mangomoment has since become a wellknown concept and is rapidly conquering the world.

Mangomoment: a moment of great value brought about by small, unexpected gestures that require little or no time, money or effort.

Everyone needs respect, cooperation and compassion. But in our busy world, these things can’t be taken for granted. All too often, we lapse into procedures, protocols and guidelines, with the result that warm, empathic and caring humanit...