Feedback is a message about the behavior or performance of another person. Feedback is indispensable when you work with other people. Sometimes you need to tell someone that their work is not up to standard or, by contrast, excellent.

In this booklet, you will find tips and advice about giving feedback.

Do you tend to keep your comments about others to yourself? Is there a difference between giving feedback to an employee, a colleague or your boss? Do you avoid complimenting others or praising them for their efforts?

Many people would answer these questions with a resounding ‘yes’. They are uncomfortable dealing with feedback and would rather sidestep the issue entirely. But open, honest communication enables others to learn and grow, which ultimately improves their performance in the fut...