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Difficult Conversations
How to Discuss What Matters Most
2011 || Paperback || Bruce Patton e.a. || Penguin Books Ltd
The 10th anniversary edition of the classic guide to handling life's toughest conversationsWhat is a difficult conversation?Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive?Based on fifteen years of research and consultations with thousands of people, Difficult Conversations pinpoints what works.
It t...
Thanks for the Feedback
The Science and Art of Receiving Feedback Well
2024 || Paperback || Douglas Stone e.a. || Penguin Books Ltd
We get feedback every day of our lives, from friends and family, colleagues, customers, and bosses, teachers, doctors, and strangers. We know that feedback is essential for professional development and healthy relationships - but we dread it and even dismiss it. This book teaches you how to take criticism productively.