Teaching can be done in many ways: in a group or individually, face-to face or online, synchronously or asynchronously. Each of these ways requires its own approach. When you know how to combine them in the right way, you enrich the student’s learning experience. That combination is called blended learning. Activating strategies and maximizing interaction with the help of technology are essential. But what is the best blend and how do you design it?

Blended learning design answers a number ...

How do you provide exceptional service to demanding customers?

They're standing at your check-in desk, calling you on the phone, chatting with you online. Maybe they're seated in business class on your flight. Or eating at one of the tables you're waiting on. As a service employee, you encounter dozens or even hundreds of customers a day. Some of them are easygoing. With them, you can't go wrong. But some are demanding. They set the bar high and let you know it.

How should you serve these cus...