This is Service Design Thinking introduces an inter-disciplinary approach to designing services. Service design is a bit of a buzzword these days and has gained a lot of interest from various fields. This book, assembled to describe and illustrate the emerging field of service design, was brought together using exactly the same co-creative and user-centred approaches you can read and learn about inside. The boundaries between products and services are blurring and it is time for a different w...

If you want to accelerate your business and career and stand out like a tall giraffe surrounded by tiny field mice, now is the time to get serious and get going.

In this book, high performance expert Paul Rulkens offers the best ideas, insights and techniques to get everything you can out of everything you have -- from business growth to maximizing your own performance.

In 'The Power of Preeminence' you will learn the critical skills and inside secrets to:

- Focus on the few things necessary...

In Our Iceberg is Melting, a simple fable about penguins encapsulates vital truths about embracing change and illustrates how adaptability can yield prosperity, while resistance can lead to peril, in an ever-changing world. The penguins are living happily on their iceberg as they have done for many years. Then one curious penguin discovers a potentially devastating problem threatening their home – and pretty much no one listens to him.

The characters in this fable are like people we recogni...

Solving Managerial Problems Systematically teaches the seven steps of General Business Problem Solving. With this system it will become clear what is the main problem and how it can be researched properly and subsequently solved. This studybook describes a problem as a analytical concept that can occur in all organizations and in any department. This methodology is therefor applicable in almost any situation. Solving Managerial Problems Systematically is intended for all hbo-courses where stu...

Change of Era biedt inspiratie om in de kantelperiode waar we in zitten het verschil te kunnen maken. Ieder individu en elk initiatief telt!

De wereld zal de komende decennia transformeren naar een nieuwe samenleving waarin de machtsverhoudingen zoals we die nu kennen radicaal zijn omgegooid. Change of Era beschrijft een beeld van deze transitie aan de hand van de sectoren onderwijs en financiën. Omdat de mens niet langer centraal staat in de huidige maatschappelijke sectoren, ontwikkelen me...

Human Resource Management: Gaining a Competitive Advantage was developed to teach students how to strategically overcome challenges within organizations, and gain a competitive advantage for their companies.

In this book, Farid Tabarki describes how the middle disappears. Travel agents and record companies, as middle men in an antiquated production process, are certainly on the way. However, as Tabarki claims, the entrepreneur, HR manager, civil servant and school teacher also may see themselves falling into oblivion.

In his book, Farid describes three megatrends that bring about the liquid society and the disappearance of the middle. Firstly, surging online platforms are taking over the jobs of ...

The aim of this leading textbook is to provide a thorough understanding of the theories, approaches and practice of organisational change. It critically examines the approaches to change that are on offer, indicates their usefulness and drawbacks and sets them within the broad context of organisational life through the use of real-life examples.

Het boek met de titel 'Exin cloud computing foundation', deeltitel 'Workbook' is geschreven door Bent Van den Johannes W., geschreven door Steeg Van der Martine en gerediceerd door Kunas Michael. Exin cloud computing foundation is in 20150907 uitgegeven door EXIN Holding B.V. als Diversen. Deze uitgave is druk 2 en onderdeel van reeks 'Workbook'.

De nummers behorend bij dit boek zijn 9789082038880 (ISBN13) en 9082038889 (ISBN-10).

From a customer's perspective, services are experiences. From the organization's perspective, services are processes that have to be designed and managed to create the desired customer experience. This makes processes the architecture of services. Designing Customer Service Processes will discuss how service processes can be designed and improved to deliver the promised value proposition. This book is the sixth volume in the Winning in Service Markets Series by services marketing expert Joche...