Crisis management has become a defining feature of contemporary governance. In times of crisis, communities and members of organizations expect their leaders to minimize the impact, while critics and bureaucratic competitors make use of social media to blame incumbent rulers and their policies. In this extreme environment, policymakers must somehow establish a sense of normality, and foster collective learning from the crisis experience.

In the new edition of this uniquely comprehensive analy...

This book opens the black box of policymaking. It is the perfect textbook for undergraduates and master’s level students who envision themselves as future policymakers. It covers how policies get made, the difficult trade-offs and complexity involved, while including a global perspective throughout.