This popular BEC series has been completely revised. PASS Cambridge BEC is a practical course for students who wish to gain a recognised business English qualification. Focusing on relevant international business situations, the course has been structured to provide students with a thorough preparation for the Business English Certificates (BEC).

For introductory courses in hospitality. Introduction to Hospitality is a lively, comprehensive survey of the world's largest industry - hospitality. Students explore the vibrant inner workings of each hospitality segment, including hospitality and lodging; beverages, restaurants, and managed services; tourism, recreation, attractions, clubs, and gaming; assemblies, events, and attractions; and managerial areas of the hospitality industry.

The 8th Edition highlights a range of issues shaping ...

Raymond Murphy's English Grammar in Use is the first choice for intermediate (B1-B2) learners and covers all the grammar you will need at this level. This book with answers has clear explanations and practice exercises that have helped millions of people around the world improve their English. It is perfect for self-study and can also be used by teachers as a supplementary book in classrooms.

Topmarketeers hebben allemaal dezelfde missie: duurzame relaties opbouwen met de klant. Hedendaagse marketing draait om het creëren van klantwaarde en betrokkenheid in een snel veranderende wereld. Marketing begint bij het begrijpen van behoeften en wensen, het bepalen welke doelmarkten de organisatie het beste kan bedienen en het ontwikkelen van overtuigende waardeproposities om consumenten aan te trekken en aan zich te binden.

Naast beproefde traditionele marketingmethoden hebben marketee...

Zakelijke communicatie voor professionals integreert en presenteert deze kennis en inzichten in een relevante context voor elke professional zoals adviseren, presenteren, samenwerken, overtuigen, verkopen en communiceren bij een crisis. Op deze manier werken studenten (en andere gebruikers) gericht aan essentiële competenties. Niet langer staan teksten en gesprekken centraal, maar concrete taken in hun context.

'The best of success literature ever written' Brian Tracy, author of Maximum Achievement'A smorgasbord of some of the best thinking on what success really means' Ken Blanchard, co-author of The One Minute ManagerWhat makes a person successful? What makes them motivated, prosperous, a great leader? Inside this brand new, updated edition of 50 Success Classics, discover the all-time classic books that have helped millions of people achieve success in their work, their mission, and their persona...

Cambridge Business qualifications are internationally recognised business qualifications which demonstrate an ability to use English in professional contexts. As a Cambridge English examination, it is used as a suitable entry requirement by academic institutions and for recruitment by international companies. Cambridge English Qualifications are designed so that each exam builds on the skills developed at the previous level.

Now in a new edition, Success with Business (formerly Success with B...

Sixth edition updated and revised to take account of changes in approaches to the management of F&B operations brought about by issues such as COVID, Brexit, staff shortages, technology and sustainability ethics; * Content based on the application of systems operations management theory to traditional and current industry practice in food and beverage operations * Specially designed to support learning being divided into ten chapters, ideal for semester teaching, thorough pedagogic features, ...

This new textbook, Hospitality Revenue Management: Concepts and Practices, provides a comprehensive, in-depth introduction to the basic concepts and best practices of hospitality revenue management. With a real-world, hands-on approach, the book places students in the role of a revenue manager striving to succeed in an ever-changing hospitality business environment. The book takes a unique multi-author, collaborative approach, with chapters from outstanding industry leaders who share their ex...