Good Services

Decoding the Mystery of what Makes a Good Service

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ISBN: 9789063695439
Uitgever: BIS Publishers
Verschijningsvorm: Paperback
Auteur: Lou Downe
Druk: 1
Pagina's: 192
Taal: Engels
Verschijningsjaar: 2019
NUR: Management algemeen

Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a ‘good’ service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a ‘good’ and ‘bad’ service and describing the common elements within all services that mean they either work for users or don’t.

A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.