One of the most important requirements of leadership is effective communication. The idea that some people are natural leaders and that others will never learn to show good leadership is now outdated. It has been replaced by the conviction that leadership and communication skills can be learnt.

This second edition of Communication in Organizations continues to give clear advice and guidance on communicating in a range of different contexts in the workplace. From handling complaints and breaki...

Child and Adolescent Psychology provides an accessible and thorough introduction to human development by integrating insights from typical and atypical development. This integration cements understanding since the same processes are involved. Knowledge about atypical development informs the understanding of typical development, and knowledge about typical development is a necessary basis for understanding atypical development and working with children with disorders.

Based on international re...

This book brings the state of the science together for Distributed Cognition (DCOG) in complex socio-technical systems. It introduces the latest thinking on the Event Analysis of Systemic Teamwork (EAST) method with practical guidance and applications in domains as diverse as: aviation, rail transportation, road transportation, and sports science.