In the Netherlands, the structure of alternative dispute resolutionin the area of financial services has changed considerably in 2007.

Existing schemes for ADR have merged into a new institution, the Financial Services Complaints Tribunal (KiFiD). This book describes the development of KiFiD within the framework of European rules for ADR and mediation, and article 6 of the European Convention (Human Rights), and compares its structure with developments in the UK, Germany and Spain regarding A...

The Insurance Industry is increasingly influenced by European rules. Insurance companies in the twenty first century are active on the European Market as a whole, and national boundaries are less important. However, opinions differ with regard to the results obtained since the 1990's.1 A truly 'level playing field' seems to be absent; insurers and insured still face many difficulties when entering into cross-border transactions.

Awareness of the effects of the developments of the European Insu...