So very, very busy is something we all experience, but it does not have to control your life and lead to stress. This book will help you get a grip on your own vitality independently, without external help, in order for you to avoid more serious consequences like a burnout or a bore-out.

We provide you with a practical and broad approach to recognising and handling the symptoms of tension using clear, accessible language. You’ll learn how to convert irrational, stress-inducing thoughts in y...

Having to speak in public ranks as number four in the top ten list of most frightening things in life - according to reliable research carried out in the Netherlands. Not being in control is a frequent cause of anxiety. This makes the fear of speaking in public the odd one out in this top ten, because speaking in front of a group is a skill you can learn, a fear that you can overcome...

The same research showed that the fear of public speaking decreases in ratio to the amount of practice and...

There are many reasons why things go wrong in the way teams work together. With this book you learn to what degree certain factors can influence the way your team operates. The starting point for a lot of the questions and assignments is always your team. You will be confronted with questions such as ‘How does that work in my team? What do I want to improve? and How can I go about that?’. The book closes with a procedure that your team can use for setting up a work programme for ‘team impr...

‘That’s just the way I am.’ A lot of people think that the way they behave is fixed in stone. Nothing could be further from the truth. This book shows you how you can consciously choose to adopt the most effective behaviour in order to improve your success rate at achieving your goals.

This book uses Leary’s Rose interaction model to give you an insight into the different communication processes. Leary’s Rose is a schematic reproduction of different ways of behaving and the effect...

The book that you are holding is the indispensable guide to cultural awareness.

Are you working in an international environment, with people from different countries? Working internationally requires specific competences and relationship skills. Getting to know other cultures can be fun and enlightening. Yet, at times, you might find communication challenging

and puzzling, sensing emotions and observing reactions that more often deal with the deeper level of culture. Despite our good intentio...

Manager, consultant, member of the Works Council: in any of these functions you

want to exert maximum influence to reach your goals. There are quite some ways to do this. You can reason and give logical arguments, you can paint a picture about an attractive future perspective or give compliments.

This book describes ten different influencing skills that you can learn to use and to apply yourself. Influencing is not about using communication tricks. It is essential that you use the influencing...

So much is expected of managers; supervising the staff, running the department, motivating employees, open communication, delegating tasks, finding creative solutions, providing and processing feedback, creating budgets, reaching targets. Who couldn’t use help with all this?

Whether you are just starting out in a supervisory role or are a highly experienced manager, you will find this book an enormous benefit. For the new supervisor it will answer such questions as ‘Just how do I deal with ...

Do you tend to keep your comments about others to yourself? Is there a difference between giving feedback to an employee, a colleague or your boss? Do you avoid complimenting others or praising them for their efforts?

Many people would answer these questions with a resounding ‘yes’. They are uncomfortable dealing with feedback and would rather sidestep the issue entirely. But open, honest communication enables others to learn and grow, which ultimately improves their performance in the fut...

Who wouldn’t love to get more work done in less time, have time for family, sports and hobbies, thus creating a relaxed way of life? Trouble is, between the dream and the reality there’s a clock in the way, and it only let you have 24 hours in any one day. There’s no way round that.

Most people find being under time pressure very unpleasant; the awful realisation that 24 hours just aren’t enough to do what they want or have to do. Sound familiar? You can do something about that ‘against...