Radiate optimism, positivity and energy.

Be loyal to your customers (& they will be loyal to you).

Never forget to ask what you can do for your customer. While many companies intend to be customer-oriented, only a few succeed in truly satisfying the customer. The key to success is building a customer centric culture: a culture where management and staff know how to make customers feel valued. Within these organisations, everyone is fully aware of their responsibilities to customers. As a ...

You can't sit still. You don't like unannounced visitors. You always triple-check if the lights are out. But you also see details that no one else notices. You're always coming up with surprising solutions. You can focus intensely for hours at a stretch. Usually without realising it, many people lie somewhere on the spectrum of a neurodivergent condition. We often tend to focus on the many downsides of neurodivergent conditions such as AD(h)d, ASD, dyslexia and OCD. This book takes a differen...