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A diamond in the rough
Over a 100 specific tips to build a strong customer culture
2023 || Paperback || Steven Van Belleghem || Terra - Lannoo, Uitgeverij
Radiate optimism, positivity and energy.
Be loyal to your customers (& they will be loyal to you).
Never forget to ask what you can do for your customer. While many companies intend to be customer-oriented, only a few succeed in truly satisfying the customer. The key to success is building a customer centric culture: a culture where management and staff know how to make customers feel valued. Within these organisations, everyone is fully aware of their responsibilities to customers. As a ...
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Great Minds Think Unalike
The Benefits of ADHD, Autism, Dyslexia and OCD
2023 || Paperback || Peter Ampe e.a. || Terra - Lannoo, Uitgeverij
You can't sit still. You don't like unannounced visitors. You always triple-check if the lights are out. But you also see details that no one else notices. You're always coming up with surprising solutions. You can focus intensely for hours at a stretch. Usually without realising it, many people lie somewhere on the spectrum of a neurodivergent condition. We often tend to focus on the many downsides of neurodivergent conditions such as AD(h)d, ASD, dyslexia and OCD. This book takes a differen...