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The Demand Supply Governance Framework / druk 1
supporting the Sourcing Governance Foundation Qualification
2018 || Paperback || Jork Lousberg e.a. || Van Haren Publishing
Demand Supply Governance is a skill in high demand because of the following:
* Ever faster technology advances, pressures on costs and service levels causes pressure on the IT departments to deliver.
* Outsourcing has made the market more competitive
* IT departments are poor at demonstrating and publicizing their added value.
The Demand Supply Governance discipline addresses these issues by focusing on:
* Encouraging services, as required by and agreed upon with the business, which are actually ...
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TRIM: the rational IT model
how to use IT service management
2016 || Paperback || Pelle Råstock || Van Haren Publishing
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Implementing Effective IT Governance and IT Management / Druk 2
a practical guide to world class current and emerging best practices
|| Paperback || Gad J. Selig || Van Haren Publishing || met inkijkexemplaar
This book is a revised edition of the best selling title Implementing IT Governance (ISBN 978 90 8753 119 5).
In all enterprises around the world, the issues, opportunities and challenges of aligning IT more closely with the organization and effectively governing an organization's IT investments, resources, major initiatives and superior uninterrupted service is becoming a major concern of the Board and executive management. An integrated and comprehensive approach to the alignment, planning,...
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SIAM: Principles and Practices for Service Integration and Management
principles and practices for service integration and management
2015 || Paperback || Dave Armes e.a. || Van Haren Publishing || met inkijkexemplaar
The increasing complexity of the IT value chain and the rise of multi-vendor supplier ecosystems has led to the rise of Service Integration and Management (SIAM) as a new approach.
Service Integration is the set of principles and practices, which facilitate that collaborative working relationships between service providers required to maximize the benefit of multi-sourcing. Service integration facilitates the linkage of services, the technology of which they are comprised and the delivery or...
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Passing the ITIL® Foundation Exam - 2011 edition
2011 Edition
2012 || Paperback || Jon. E Nelson e.a. || Van Haren Publishing
This book helps people prepare for the ITIL® 2011 Edition Foundation qualification exam. It contains direct links to the full syllabus and specifies the terms and definitions required.
The content of this book is based on the ITIL® 2011 Edition core guidance and APMG's ITIL Foundation Certificate syllabus edition 2011.
Written by globally experienced trainers and reviewed by other professionals this unique work provides clear and concise guidance for all those seeking to achieve success at th...
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IT Service Management Based on ITIL® 2011 Edition
2014 || Paperback || Pierre Bernard || Van Haren Publishing || met inkijkexemplaar
In the world of international IT Service Management the previous editions of this book have acquired an excellent reputation as guidance on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations.
This revised edition is based on ITIL 2011 Edition. It is written in the same concise way as the previous editions and covering all the facts. Readers wil...