It’s time for what matters most

Setting your priorities, and finding purpose or fulfillment at work and at home

can be challenging for all of us. This personal workbook gives you the practical

tools and inspiration you need to take control of your life and get started

on your best and most productive year yet, on both a personal and professional

level.

It took me some time to figure out that all the management books I had read,

all the classes I had taken, and all the effective structures...

HOW TO USE THIS BOOK

1 WORLD CLASS

1.1 CONTINUOUS IMPROVEMENT

1.1.1 History of Lean and Six Sigma

1.1.2 Lean principles

1.1.3 House of Quality

1.1.4 Eight types of Waste

1.1.5 CIMM–framework

1.2 CUSTOMER VALUE (VOC & CTQ)

1.2.1 CTQ – Nursing home

1.2.2 CTQ – Implementation organization

1.2.3 CTQ – Ball bearing on shaft

1.2.4 CTQ–Flowdown – Baking pancakes

1.2.5 CTQ–Flowdown – Hotel room

2 POLICY DEVELOPMENT AND DEPLOYMENT

2.1 POLICY DEVELOPMENT

2.1.1 Mission, v...