‘That’s just the way I am.’ A lot of people think that the way they behave is fixed in stone. Nothing could be further from the truth. This book shows you how you can consciously choose to adopt the most effective behaviour in order to improve your success rate at achieving your goals.

This book uses Leary’s Rose interaction model to give you an insight into the different communication processes. Leary’s Rose is a schematic reproduction of different ways of behaving and the effect...

Manager, consultant, member of the Works Council: in any of these functions you

want to exert maximum influence to reach your goals. There are quite some ways to do this. You can reason and give logical arguments, you can paint a picture about an attractive future perspective or give compliments.

This book describes ten different influencing skills that you can learn to use and to apply yourself. Influencing is not about using communication tricks. It is essential that you use the influencing...