This book discusses sustainability within the facility management industry. However, it is not another anthology of so-called best practices and the seemingly endless range of certification schemes. It is also not a (marketing) guide on how to communicate high-pitched sustainability ambitions to potential customers to increase (short-term) market share.

Instead, this book is based on the realisation that most facility management businesses and departments actually find it hard to truly integr...

In de huidige economie is het voor bedrijven essentieel om beleving en betekenis te koppelen aan hun producten en diensten. Een product of merk staat in de 21e eeuw niet alleen garant voor een bepaalde kwaliteit met functionele en emotionele waarden; het vertelt een verhaal, waardoor de gebruiker zich ermee verbonden voelt. De imagineer is de persoon die deze beleving en betekenisgeving ontwerpt en regisseert.

Dit boek gaat over de imagineer en zijn werkmethode. In drie delen wordt de manier ...

To survive in today's complex economies, it is imperative for companies to understand their consumers in terms of how and why they like to use their products. Distinction based on quality no longer provides competitive advantage. Imagineers use design methods to create meaningful experiences that connect consumers to brands, employees to companies and consumers to consumers.

This book explains the background of the need for experiences and then focusses on how to design them. Bringing theory ...