It’s time for what matters most

Setting your priorities, and finding purpose or fulfillment at work and at home

can be challenging for all of us. This personal workbook gives you the practical

tools and inspiration you need to take control of your life and get started

on your best and most productive year yet, on both a personal and professional

level.

It took me some time to figure out that all the management books I had read,

all the classes I had taken, and all the effective structures...

"Hope Gives Life" is an inspiring and moving exploration of the power of hope in the most challenging moments of our lives. The reader is invited to reflect on the various ways hope can support us and help us persevere, even when circumstances are difficult. The central message of "Hope Gives Life" is that, regardless of the obstacles one faces, the beauty of life can always be found in the small moments of connection with others and the strength of shared hope.

This hope serves as a beacon t...

HOW TO USE THIS BOOK

1 WORLD CLASS

1.1 CONTINUOUS IMPROVEMENT

1.1.1 History of Lean and Six Sigma

1.1.2 Lean principles

1.1.3 House of Quality

1.1.4 Eight types of Waste

1.1.5 CIMM–framework

1.2 CUSTOMER VALUE (VOC & CTQ)

1.2.1 CTQ – Nursing home

1.2.2 CTQ – Implementation organization

1.2.3 CTQ – Ball bearing on shaft

1.2.4 CTQ–Flowdown – Baking pancakes

1.2.5 CTQ–Flowdown – Hotel room

2 POLICY DEVELOPMENT AND DEPLOYMENT

2.1 POLICY DEVELOPMENT

2.1.1 Mission, v...