THE NEW YORK TIMES BESTSELLER'A marvel of insight and practicality' Charles Duhigg, author of The Power of Habit____________________________How do you build and sustain a great team? Highly recommended, an urgent read.' Seth Godin, author of Linchpin'Truly brilliant .

Bruce Daisley is European Vice-President for Twitter and host of the UK¿s number one business podcast Eat Sleep Work Repeat. He is also a regular on the conference circuit, addressing business leaders on the main stage of the CBI Annual Conference in 2017, and at that year¿s Management Today annual summit and Financial Times 125 Club, as well as at many tech industry events around Europe. He has been one of the Evening Standard¿s 1,000 Most Influential Londoners for four years and is one o...

A former FBI hostage negotiator offers a new, field-tested approach to negotiating - effective in any situation. After a stint policing the rough streets of Kansas City, Missouri, Chris Voss joined the FBI, where his career as a kidnapping negotiator brought him face-to-face with bank robbers, gang leaders and terrorists.