From strategy to execution: how performance indicators can help

A common pitfall for organisations is that they – albeit often unknowingly and with the best intentions – create barriers for a successful execution of their strategy by implementing conflicting Key Performance Indicators (or KPIs). This comes at the expense of customers and fixing the mistakes takes a lot of time, effort, and money. KPIs don’t generate the desired performance improvement and the daily delusions continue to...

Het waargebeurde verhaal van een jongetje dat ten dode was opgeschreven. Bijna vijftig jaar later schreef hij er dit boek over. Een autobiografisch fragment, ontroerend en vaak hilarisch.