Quality contact and mutual understanding can be as vital to our survival as food or sleep. And this is why we respond so positively to anyone who has the skills to close the UNDERSTANDING GAP, creating an interpersonal 'click'.

This book is a communication tool box for people who wish to take the lead and make a difference. It identifies the essential building blocks and takes you along the path of successfully implementing them.

A deciding factor in choosing to work with a person or organisa...