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Jelle Groenendaal (1)

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Frontline Command

reflections on pratice and research

2015 || Paperback || Jelle Groenendaal || Eleven international publishing

Some frontline organizations presume that frontline command (defined as the direct supervision of frontline workers by frontline commanders) is required for frontline work to be effective. However, little scholarly effort has been devoted to investigate frontline command.

This thesis therefore investigates the effectiveness of frontline command in the police organization responsible for major criminal investigation and the response organization of the fire service. Several research methods are...